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Here are five things in tech that happened this week and how they affect your business. Did you miss them?…
In the black-and-white image, two women tightly cradle each other–and an octopus. Humans don’t hug cephalopods every day, so how…
Abraham Maslow was an American psychologist who created a model for understanding human behavior. Specifically, he was interested in what…
During the pandemic, Zappos once again shot to the top of the customer experience (CX) leaderboard. Instead of pulling back…
Volkswagen established the Cupra brand to add sportiness and cool design to its relatively bland electric cars. If successful, Cupra…
As if they don’t already have enough on their plates, board nominating committees may now need to confront what a…
Customer-centricity has arisen as a must-have attribute for all companies, regardless of whether they have a B2B, B2C, or other…
Have you recently been thinking about the Roman Empire? According to a viral social media trend, the answer is decidedly…
Why would a 20- or 30-year-old care about ageism? The answer seems obvious–simple, even–but it’s not. So what’s the answer?…
If you know deep inside that you need to be doing more to connect regularly with your audience through a…
